Customer Satisfaction

Whether it’s helping a new resident get settled-in or a quick response to a service request, all our actions are rooted in a commitment to creating the best possible experience for every resident. Delivering premium personalized customer service is one of our core company values, helping us live up to our promise to help every resident Live Better. High resident satisfaction leads to the long-term relationships that create value.  

This customer-focused orientation has led to Village Green winning the CEL National Multifamily Customer Service Award for Excellence for the last seven consecutive years (2009-2015). See Awards.

In addition to providing the best in individual attention, Village Green leverages its scale to offer all residents these valuable money saving programs.

VG Dollars - A unique shopping experience that provides 25,000 discounts from over 350 top merchants including retailers such as Target, Apple and Phillips.

VG Preferred - An exclusive mobile app that provides a variety of localized deals, discounts, and perks.

Referral Rewards - A thank you in the form of cash for referring a new resident.

Stars and Stripes - Fee waivers for veterans and first responders.

V.A.L.U. - Value Added Luxury Upgrades such as accent walls, custom closets, crown molding, ceiling fans, microwave ovens and other upgrades that allow residents to personalize their apartments.

Resident Rewards – A program centered on rewarding the loyalty of our long term residents through various optional upgrades in their homes at lease renewals.

Home Purchasing - Discounts toward real estate agent services for those residents converting from apartment living and purchasing a home.

CUSTOMER COMMENTS

“I knew I made the right choice in making my home here, in large part because of the culture that they create.” - Jessica S.

“I want to say this is the BEST, clean, tranquil, and quite apartment complex I have ever had the chance of staying in. All the office staff is above amazing and extremely professional.” - Dena H.

“The leasing office is always available and more importantly, they know you. You actually become part of a community.” - Charlotte K.

“I love this place for the sense of community that it brings. If you are looking for an overall great experience for your next living situation, The Moderne is where you will find it.” - Laura W.

“My husband, my dog, and I can rate our experience at Cobbler Square nothing short of outstanding.” - Christy C.​