Customer Satisfaction

Whether it’s helping a new resident get settled-in or a quick response to a service request, all our actions are rooted in a commitment to creating the best possible experience for every resident. Delivering premium personalized customer service is one of our core company values, helping us live up to our promise to help every resident Live Better. High resident satisfaction leads to the long-term relationships that create value.

In addition to providing the best in individual attention, Village Green leverages its scale to offer all residents these valuable money saving programs 
Money Saving Programs
  • Stars and Stripes - Fee waivers for veterans and first responders.
  • V.A.L.U. - Value Added Luxury Upgrades such as accent walls, custom closets, crown molding, ceiling fans, microwave ovens and other upgrades that allow residents to personalize their apartments.
  • Resident Rewards – A program centered on rewarding the loyalty of our long term residents through various optional upgrades in their homes at lease renewals.
Money Saving Programs
  • VG Dollars - A unique shopping experience that provides 25,000 discounts from over 350 top merchants including retailers such as Target, Apple and Phillips.
  • VG Preferred - An exclusive mobile app that provides a variety of localized deals, discounts, and perks.
  • Referral Rewards - A thank you in the form of cash for referring a new resident.
  • VG Concerige - Whether you're moving in or moving out they are at your service to simplify the transition to save time and money.